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Terms and Conditions
Welcome to Your Unfiltered Mum. These terms and conditions outline the rules and regulations for the use of Your Unfiltered Mum's website, located at Your Unfiltered Mum.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Your Unfiltered Mum if you do not agree to take all of the terms and conditions stated on this page.
Definitions
- Digital Products: Non-tangible goods that are transferred to you via download or other digital delivery methods.
- Physical Products: Tangible items that are shipped to your provided address.
- User: Anyone who visits, uses, or purchases from the website.
- We/Us/Our: Refers to Your Unfiltered Mum, the owner of this website.
General Terms
- By using this website, you agree to comply with all applicable laws and regulations of Malta and the EU.
- You must be at least 18 years old to use this website.
- We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page.
Digital Products
- Purchase and Delivery: Upon purchase, digital products will be available for download immediately. You will receive a confirmation email with the download link.
- Refund Policy: Due to the nature of digital products, all sales are final. Refunds will only be given in the case of a defective product.
- Usage License: Digital products are for personal use only. Redistribution or reselling of our digital products is strictly prohibited.
Physical Products
- Purchase and Shipping: Upon purchase, physical products will be shipped to the address you provide. Shipping times may vary based on your location.
- Refund Policy: Returns are accepted within 14 days of receipt, provided the product is unused and in its original packaging. Return shipping costs are the responsibility of the buyer.
- Damaged Goods: If you receive a damaged product, please contact us within 7 days of receipt for a replacement or refund.
Payment
- Methods: We accept major credit cards, PayPal, and other payment methods as specified on our website.
- Security: All payment information is processed securely through our payment gateway provider. We do not store any payment information on our servers.
Privacy Policy
- Your privacy is important to us. Please review our Privacy Policy: Your Unfiltered Mum for details on how we collect, use, and protect your information.
Intellectual Property
- All content on this website, including text, graphics, logos, and images, is the property of Your Unfiltered Mum and is protected by copyright and trademark laws. Unauthorized use of any content is prohibited.
Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the purchase price of the product you purchased from us.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Malta and the European Union. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Malta.
Contact Information
- If you have any questions about these terms and conditions, please contact us at contact@yourunfilteredmum.com or hello@yourunfilteredmum.com
By using our website and purchasing our products, you agree to these terms and conditions.
Thank you for shopping with Your Unfiltered Mum.
Return and Refund Policy
Welcome to Your Unfiltered Mum. This policy outlines the terms and conditions for returns and refunds for purchases made on our website. Our goal is to ensure you are satisfied with your purchase, and we are here to assist you with any issues you may encounter.
Terms of Return
Digital Products:
- Due to the nature of digital products, all sales are final. We do not offer returns or refunds for digital products once they have been downloaded or accessed.
- Exceptions may be made in the case of defective or corrupted files. Please contact us within 14 days of purchase if you experience any issues with your digital product.
Physical Products:
- Returns are accepted within 14 days of receipt of the product.
- The product must be returned in its original condition, unused, and in the original packaging.
State of Return
- Unworn and Unused: For physical products, items must be returned in an unworn and unused state. This means the product should not show any signs of wear or damage and must be in the same condition as when it was received.
- Original Packaging: Items must be returned with all original packaging, tags, and accessories to be eligible for a refund or exchange.
Reason for Return
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund.
- Incorrect Product: If you receive the wrong product, please notify us within 7 days. We will provide instructions for returning the incorrect item and will send the correct product as soon as possible.
Process for Return
Initiating a Return:
- To initiate a return, please contact our customer service team at [Your Contact Email] with your order number and a detailed description of the issue.
- Our customer service team will provide you with a return authorization and instructions for returning the item.
Contacting Customer Service:
Process of Refund
Terms of Refund:
- Refunds will be processed once the returned item has been received and inspected.
- Refunds will be issued to the original payment method used for the purchase.
- For digital products, refunds will only be issued if the product is found to be defective or corrupted.
Duration:
- Refunds will be processed within 7-14 business days of receiving the returned item.
- You will receive an email notification once the refund has been processed.
Payment Details:
- Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
Contact Details
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us:
By making a purchase on our website, you agree to this Return and Refund Policy.
Thank you for shopping with Your Unfiltered Mum.
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